CEO Morning Briefing — Friday, 2026-03-06
FIRES (from COO scan — items needing immediate action today)
Chronologiste Backorder Threatens March Mask Campaign Kerastase Invoice #6042385991 confirms ALL Chronologiste products backordered — zero shipped. The $10 Mask Treatment campaign features Chronologiste Masque Intense Regenerant as a hero product. Campaign currently runs on only 2 of 3 featured masks. - Also backordered: K Resistance Force Bain (3), K Mousse Bouffante (3), KR STY SSP VIP (3) - Overall order shortfall: 54 ordered, 40 shipped (26% gap) - Action: Call Lorraine Loy (330-655-1264) for backorder ETA. Check on-hand Chronologiste stock — if zero, update campaign to feature only Nutritive + Genesis masks.
WARNINGS (monitor this week)
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Feb Service Revenue -7.82% MoM — $80,789 vs Jan $87,638 (-$6,850). Fewer working days in Feb may partially explain. YoY comparison against Feb 2025 needed to assess budget variance. Bright spot: Retail up +8.42%, RTS at 16.2% (above 15% support staff bonus threshold).
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Chantel Quintana: -43% service decline (-$2,329) — Established Level 3. Not a ramp issue. Needs investigation this week.
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Drake Rosberg: -26% service decline (-$1,240) — Level 2. Two mid-tier stylists declining simultaneously warrants scheduling/retention review.
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Tashina Miranda: Decision overdue — Revenue trajectory: $668 → $355 → $327. Burning ~$206/mo hourly cost against $327 revenue. 30-day decision point has passed. Intervention, booth rental transition, or exit — cannot defer further.
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Unknown employee "Tasia Hine" — Appears in service leaderboard ($570 revenue). Not in roster. Confirm identity and update config.
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Talia Tschida: -21% during ramp — Returning from maternity leave. Monitor; escalate if March also declines.
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Holiday giftsets still selling post-deadline — Should have been broken into individual products after Feb 14 clearance. Premiere giftset running at only 17% margin.
EMAIL HIGHLIGHTS
Email export encountered a processing error — no inbox data available today. Agent logs confirm: Invalid control character parsing failure. Needs fix for next run.
iMESSAGE (business-relevant messages)
No business-relevant messages. Only received message (48h): "+17206656348: Got it! See you tomorrow" — appears to be a scheduling confirmation, no action needed.
PHOREST DATA
No Phorest reports routed today.
TODAY'S ACTIONS
- [ ] URGENT — Call Lorraine Loy (330-655-1264) re: Chronologiste backorder ETA
- [ ] URGENT — Check Chronologiste Masque on-hand inventory; if zero, update March campaign to 2 masks only
- [ ] THIS WEEK — Direct conversation with Tashina Miranda: intervention, booth rental, or exit decision
- [ ] THIS WEEK — Investigate Chantel Quintana's -43% drop (schedule, callouts, cancellations?)
- [ ] THIS WEEK — Confirm who "Tasia Hine" is; update roster if new hire
- [ ] THIS WEEK — Check Ali Guerrero's hours (target 80+/mo; absent from both dashboards)
- [ ] OPTIONAL — Verify holiday giftsets broken down per Feb 14 campaign rule
Positive signals worth noting: - Erin Frost: +22% service, +90% retail — leading both sides - Haley Kubala: +14% service, +87% retail - Deana Faust: +29% service, +141% retail - Teigan Maniatis: +221% growth, nearing breakeven - Retail margin holding at 63%; RTS 16.2% likely triggers support staff bonus
AGENT STATUS
| Agent | Errors | Warnings | Notes |
|---|---|---|---|
| COO Daily Scan | 0 | 1 | Sandbox access issue — could not reach inbox/ or outputs/ |
| Briefing Compiler | 1 | 0 | Error carried forward from email parsing failure |
| Mail Export | 0 | 0 | JSON parse error on email content (control character issue) |
| iMessage Export | 0 | 0 | Clean |
Known issues:
- Email parsing broken — Invalid control character at char 283. Needs debug before next run.
- Sandbox config should be expanded to include _Agent_Runner/ directory for file I/O.
- Feb 2025 YoY data still needed to assess budget variance on service revenue.