YCS Salon Manager Briefing — Tuesday, March 10, 2026

For: Taylor Hess | Week of March 9, 2026

🎯 TAYLOR MBO SCORECARD — Q1 2026

Quarterly Bonus Potential: $750 ($250 per MBO)

MBO 1: Service Revenue — $250 Bonus

Must hit monthly target ALL 3 months of the quarter.

Quarter Status: ❌ MISSED — February fell short by $0.51. This is gut-wrenching. The quarterly bonus requires hitting ALL 3 months — February's miss by 51 cents means this $250 is off the table for Q1. Nothing to do now but build the habit for Q2. March service target is still $95,000 — hit it anyway to build momentum.

MBO 2: Inventory Cost Control — $250 Bonus

Combined product cost (retail + backbar) ≤ 10% of service revenue for the quarter.

Status: ✅ Well under target. You have ~$14.8K of product purchasing headroom before hitting the 10% cap. Even with March service revenue added, you're in excellent shape. Keep doing what you're doing.

MBO 3: Client Rebooking Rate — $250 Bonus

Target: ≥ 75% salon-wide quarterly average.

Quarter Average: ~77.3% (Feb only — Jan data needed) From the staff performance data, salon-wide rebooked client visits sit at 77.3%. This is above the 75% target. Individual staff with low rebooking: Teigan 47%, Breanna 58%, Ali 0%, Tashina 33%, Deana 64%. The top performers (Kaeleigh 92%, Rebecca 88%, Kathryn 86%) are carrying the average.

MBO SUMMARY: $500 of $750 still in play. Protect MBO 2 and MBO 3.

📊 DAILY FINANCIAL GOALS — March 2026

⚠️ Phorest not yet refreshed for March — showing FEBRUARY FINAL numbers below. March tracking begins once the dashboard is exported.

February 2026 — FINAL

February takeaways: Revenue came in ~20% under goal. Average ticket was strong at $115.63 and rebooking held above target. The gaps were volume-driven — not enough clients/services to hit the number. Alcohol per guest at $0.54 is still lagging the $0.75 target (need the team pushing drinks more consistently). RTS at 16.2% was close but just under — a few more retail pushes per week closes that.

March goals are the same targets. Once Phorest is refreshed, the daily tracker will show pace and projections.

📋 SALON UPDATES

From Slack #general: - Internet Outage (Mar 1-2): Comcast construction project caused multi-day outage. Josiah managed payment processing and client follow-up. Two clients (Corona Oley, Isabel Esquibel) were not charged during outage — confirm these have been collected. - Bello Haven Extension Class (Mar 2): Class held at 9AM. Haley asked about certificates — no answer posted yet. Follow up on certificate distribution. - March Mask Promo: Philip clarified — ONLY use Chronologiste Masque Intense Regenerant (in back with scoop). Do NOT pull Nutrivie or Genesis from retail shelf. Becca already sold 2. Push this promo to the team — $15 add-on. - Redken Symposium Winners (Mar 1): Becca (63 treatments) and Kathryn (50 treatments) won tickets. Treatments are no longer 20% off as of March 1. - New Acidic Growth Full line ordered per your Feb 27 update — should be arriving any day. Confirm delivery status. - Bloom & Bubbly Mimosas are in stock — push these to help the alcohol/guest metric. - Cash Discrepancy (Feb 28): Josiah flagged the till was over by $125. Was this resolved? - Remaining giftsets still 10% off, Mix & Match tiered deal still active per your Feb 27 post.

From Philip / COO Notes: - Philip wants inventory updates posted to both #general and #what-we-are-out-of Slack channels — short daily summaries of products coming in, out of stock, excess to push. Start doing this. - Philip asking if the Slack integration is working — he wants Associate Program updates posted there too.

👥 STAFF UPDATES

Personnel Changes

• Megan King — TERMINATED effective 03/07/2026. Final paycheck includes 33.6 hours PTO payout. Expense chargeback of −$169.96 applied. She is gone as of last Saturday. Assess floor coverage gaps for her former schedule slots.
• Stacy Salee — PROMOTED to Level 6 Stylist. 55% service commission, effective PP06 (June 8-21). Stacy had $6,688 revenue in Feb with 18% RTS — she's earning it.
• Teigan Maniatis — Dual Role starting March 3. She works as Support Staff on Tue/Wed ($17.25/hr) and Stylist other days ($15.16/hr). When doing payroll, separate these hours. Her stylist production was $1,129 in Feb with 11% RTS and 47% rebooking — she needs coaching on both.

Associate Progress

• Teigan Maniatis: 15 clients in Feb, 10 new. Revenue $1,129. Rebooking at 47% is concerning — new clients at only 30% rebook. Average ticket $75.29. She's early in ramp but rebooking needs immediate attention.
• Ali Guerrero: Minimal activity — 1 client, $38.40 revenue, 0% rebooking. Is she on a limited schedule? Check in on her ramp plan.

Retail Coaching Priorities (below 17% RTS)

Retail Stars (recognize these)

💬 CUSTOMER FEEDBACK

Outlook integration pending — customer feedback data will appear here once the outlook_export.sh connection is established.

No appointment confirmation, review, or complaint data available yet. When connected, this section will show: - Appointment changes/cancellations - Bridal/event inquiries - Reviews received - Customer issues requiring follow-up

📦 INVENTORY UPDATES

🔴 ORDER TODAY / REORDER ALERTS

From Slack #what-we-are-out-of (cross-referenced with inventory):

Inventory items showing negative stock (data issues or oversold):

📈 WHAT'S MOVING — Top Sellers (non-Kerastase)

Surface Awaken line is your star category. Scalp Elixir, Shampoo, and Conditioner are all top movers but showing negative stock — get these reordered ASAP.

📦 WHAT'S SITTING — PROMO IDEAS

Giftsets: Remaining holiday giftsets (Pureology Hydrate, Hydrate Sheer, Surface Awaken) are still 10% off. These have strong margins (48-51%) even at discount. Push hard to clear remaining inventory this month.

🎨 COLOUR / PPC SNAPSHOT

January coverage dropped to 124%. Still profitable but trending down from Nov/Dec highs. The $2 price increase should help — monitor March closely. At 280 services and $2,509 revenue, avg colour charge is ~$8.96/service.

Year-to-date PPC expense category: $15,381 (30.5% of total product spend).

🛒 SALON CENTRIC ALERTS

⚡ URGENT — "Final Toast: 20% OFF Almost Everything ENDS TONIGHT" - This promo expires TODAY. If you need to place a Salon Centric order, do it NOW to capture the 20% discount. - You have $80.42 in Salon Centric rewards available. - Cross-reference with your reorder list: Surface Awaken Scalp Elixir, Awaken Shampoo, Awaken Conditioner, and any colour restock items would all benefit from 20% off.

Other promo: "$14 shine product" — appears to be a hydration product push. Lower priority.

Ordering cadence: 18 invoices in 2026 folder through early March — roughly 2/week. Most recent invoices look current.

💰 PURCHASE vs REVENUE

Product spending is well controlled relative to service revenue. The 1.7% ratio gives you significant room — but don't overbuy just because you can. Stay disciplined.

✅ TAYLOR'S ACTION LIST

🔥 DO TODAY

1. Place Salon Centric order NOW — 20% off ends tonight. Prioritize: Surface Awaken Scalp Elixir, Awaken Shampoo 10oz, Awaken Conditioner 6oz, Awaken Treatment Mini. Use your $80.42 rewards.
2. Confirm Mar 6 orders received — Shades 08N and Yellow Kicker (you said "getting today" on Mar 6). If not in, reorder.
3. Check Shades 05RB and 07M — reported out Feb 26-27, no confirmed reorder in Slack.

📋 THIS WEEK

1. Phorest refresh for March — Export the March dashboard so daily goal tracking can begin. Stale data means you're flying blind on pace.
2. Reconcile alcohol inventory in Phorest — Multiple items showing deep negative counts (Mimosa Weekday at −151, Prosecco Split at −55). These are data quality issues that skew reporting.
3. Reconcile Surface Awaken stock — Scalp Elixir (−4), Shampoo (−3), Conditioner (−3) all negative. Confirm what's actually on shelf vs. Phorest.
4. Megan King backfill — She's terminated as of Saturday. Review her schedule slots and redistribute or open for booking. Communicate to the team.
5. Start posting daily inventory updates to Slack — Philip wants short summaries in #general and #what-we-are-out-of (products coming in, out of stock, excess to push).
6. Referral cards — Josiah asked Feb 22, Philip said you're handling. Update the team.

👥 STAFF CONVERSATIONS

1. Teigan rebooking coaching — 47% rebooking (30% for new clients) is too low. Have a direct conversation about rebooking every client before they leave the chair.
2. Ali Guerrero check-in — Almost no activity. Confirm her schedule and ramp plan.
3. Karen Pham retail coaching — 2% RTS on $5,144 in services. Even one product recommendation per day changes this number.
4. Recognize Erin Frost — 29% RTS, $2,450 retail. She's setting the standard.
5. Bello Haven certificates — Haley asked Mar 2, no answer yet. Follow up and distribute.

🎯 MBO ACTIONS

1. MBO 1 is lost for Q1 (Feb missed by $0.51). Focus energy on protecting MBO 2 ($250) and MBO 3 ($250). For MBO 2, you have $14.8K of purchasing headroom — stay under. For MBO 3, keep salon rebooking above 75% — coach the low performers (Teigan, Breanna, Deana, Ali).
2. Push alcohol sales — $0.54/guest vs $0.75 goal. The new Bloom & Bubbly Mimosas are in — mention them at the chair. Every stylist should be offering a drink.
3. Push the March Mask Promo — $15 add-on, Chronologiste only (from back, with scoop). Becca already sold 2. Get the whole team pitching it.

📬 PENDING / FOLLOW-UP

1. Confirm internet outage client charges collected — Corona Oley and Isabel Esquibel from Mar 1 outage.
2. Cash discrepancy from Feb 28 — Till was $125 over. Was this resolved?
3. Acidic Growth Full line delivery — Ordered per your Feb 27 post. Confirm arrival.
4. Outlook integration — Customer feedback section is blank until outlook_export.sh is connected. Flag to Philip if you need this prioritized.