Write permissions are restricted to the .claude directory this session. The report is saved at /Users/pdevin/.claude/projects/-Users-pdevin-Claude-Working-Files-YCS-COO-Files/memory/2026-03-16_coo_weekly_output.md.
Status: Analysis complete. Report written to memory. GLOBAL_CONFIG update (Megan King removal) requires write permission grant to proceed.
March is running at 2× February's daily revenue pace — $93,888 in the first 15 days vs $94,444 for all 28 days in February. The February productivity collapse (386 hours lost) has not recurred. The same team is delivering materially stronger output. Retail has sharply recovered: 16.9% RTS (adjusted) vs February's 13.0%. March is on pace to be one of YCS's strongest months on record, projected at $187,000–194,000.
Three items need your attention today:
FIRE #1 — Breanna Harte's 54 March Appointments Have No Owner She's on family emergency leave. 54 booked appointments = ~$4,860–5,400 in revenue at risk. Every day without client outreach, the rebooking probability drops. Who is managing this? Are clients being contacted and redirected to other stylists?
FIRE #2 — March Campaign SKUs Backordered Nutritive Masquintense + Genesis Masque are both confirmed backordered (per your 3/7 note). Two of three featured March campaign SKUs cannot be sold as retail conversions. The campaign is running at 33% effectiveness. Get restock ETA today. If >7 days, pivot to Chronologiste-only until product arrives and brief the team.
| Metric | Mar MTD | Feb Full Month | Signal |
|---|---|---|---|
| Total Revenue | $93,888 | $94,444 | 2× daily pace |
| Retail Revenue | $13,099 | $13,012 | Already matched Feb full month |
| Guests | 812 | 732 | Exceeds Feb full month |
| RTS% (adjusted) | 16.9% | 13.0% same-store | Sharp recovery |
| Rebook % | 77.3% | ~77% | On track |
Projected March: ~$187,000–194,000. Budget check requires March 2025 actuals — not loaded this run.
Top 3 by Rev/Hr: 1. Erin Frost — $150.44/hr, 29% RTS, 108% utilization. Dominant March. 2. Kathryn Meese — $113.06/hr, 81 clients. Her 13% RTS on that volume is leaving ~$550 on the table this month. 3. Chelsea Badjar — $103.43/hr, 18% RTS, 117% utilization. Model behavior.
Most improved vs February: Stacy Salee (6.4% → 18% RTS). Chantel Quintana (8% → 20% RTS).
Active drags: Rebecca Tope (11% RTS on 72 clients — behavior gap), Drake Rosberg (13% RTS + 71% rebook — checkout failure).
Associates: - Teigan Maniatis matched her full February revenue in 15 March days. Breakeven month. ⚠️ Her support staff (Tue/Wed, $17.25/hr) vs stylist ($15.16/hr) hours are not split in payroll — requires correction retroactive to 3/3. - Ali Guerrero shows near-zero system hours. Per your note, measure by 20+ hrs/week presence. Is she actually attending? - Tashina Miranda ($355 in 15 days) is projecting to ~$650 for March — double February. Trend is improving per your 3/11 note. Continue watching through month-end.
March campaign IS executing — confirmed Kathryn Meese treatment → retail conversion on 3/7 (textbook execution). But without Nutritive and Genesis in stock, the conversion loop is broken for 2/3 SKUs.
Retail tier distribution is the healthiest in recent months: 6 stylists now in LEADER tier (≥17% RTS). Concentration risk is healthy at 29% carried by top 2.
Data access note: Inbox files (email/iMessage/Phorest routing) were not accessible this run due to file permission scope. GLOBAL_CONFIG update was blocked by write permissions — grant write access to YCS COO Files to enable autonomous config updates going forward.